FAQ

Question 1 How do I become a wholesale member and receive my own login and password ?

Question 2Cairns is so far away, wouldn't locally purchased flowers be fresher?

Question 3How do you send the flowers?

0uestion 4How long should tropical flowers last?

Question 5 What if my box is damaged or lost?

Question 6 What can I do to help my tropicals last longer?

Question 7 Do you grow all of your own flowers?

Question 8 How much notice do you need for orders?

Question 9 Where can I send flowers?

Question 10 Do you have gift certificates?

Question 11 Can I order whatever colours or varieties I like?

Question 12 Do you give discounts for regular or volume orders?

Question 13 Do your prices include delivery?

Question 14 Can I visit the farm?

Question 1 How do I become a wholesale member and receive my own login and password ?

Answer Simply contact us with a request for a wholesale login and password.

 

Question 2 Cairns is so far away, wouldn't locally purchased flowers be fresher?


Answer No, because all tropical flowers are cold sensitive they can only be grown to there full potential in the tropics of the very north of Australia. Also we guarantee that all of our flowers are shipped within 24 hours of picking to maintain absolute freshness

Question 3 How do you send the flowers?

Answer Our flowers are only shipped by overnight air freight and delivered by courier to your door, unlike some of our opposition who are using road transport. (Remember it's almost 2,000 kilometres just to Brisbane from Cairns, not to mention Melbourne.)

0uestion 4 How long should tropical flowers last?

Answer All of our product is shipped in "wet pack boxes" for maximum moisture retention and freshness. Many different varieties make up the range of tropical flowers and many of these are unsuitable as cut flowers. We will only supply varieties that meet our stringent requirements for a cut flower. The minimum life you should expect is 7-10 days but some larger types can last up to 21 days.

Question 5 What if my box is damaged or lost?

Answer Tropical Blooms has an unconditional guarantee that covers all products including any transit problems you may encounter.

Question 6 What can I do to help my tropicals last longer?

Answer Even though the handling and packing methods used before you receive your flowers are critical to there overall life you can still help to get the very best from your tropicals by handling them correctly. Click here for tips on caring for tropicals.

Question 7 Do you grow all of your own flowers?

Answer No, although we grow about 95% of our product we do have a few selected local growers who supply us with some "specialist" products. Nothing that we supply is grown more than half an hour's drive from our front gate.

Question 8 How much notice do you need for orders?

Answer Under normal circumstances all product will arrive within 3 working days of our receipt of your order unless you specify a specific date. (We only deliver on Mondays, Wednesdays and Fridays.) Emergency orders should be phoned direct to our office.

Question 9 Where can I send flowers?

Answer We can ship to any town or city in Australia except those in W.A. (Due to quarantine restrictions) We do not ship overseas.

Question 10 Do you have gift certificates?

Answer Yes, we can easily arrange a gift certificate for any of our product. Please email or fax us your requirements.

Question 11 Can I order whatever colours or varieties I like?

Answer Yes, you can order to your specific needs but if you order one of our discounted set boxes then you can not change them.

Question 12 Do you give discounts for regular or volume orders?

Answer Yes, if you are a retail customer and would like to place a regular standing order we offer up to 20% discount. Florists should request password access to our wholesale price list

Question 13 Do your prices include delivery?

Answer All of our set box combinations include free freight and delivery to you door. Freight for specific orders will be calculated based on the weight of that order. Larger orders are restricted to mainly metropolitan and larger country areas.

Question 14 Can I visit the farm?

Answer Yes, although we are not generally open to the public, you can make an appointment to visit us if you are in Cairns. For those of you who perhaps do not realise how big Australia is, we are about 2,000 kilometres north of Brisbane. We are often asked the question "we are holidaying on the Gold Coast can we call in while we are in Queensland?" Well yes you can but allow about 4 days for your visit!