Guarantee and Privacy Policy

Our Guarantee

At Tropical Blooms we believe our customers should have the last say on our quality and service. For this reason we cover our entire product with a no argument unconditional guarantee into your store or home. If for any reason you are not entirely happy with any of our flowers then please contact us within 48 hours and we will replace them free of charge.

Although we do everything in our power to maintain only the highest standards of quality and service we do realise that occasionally problems can occur. Once the flowers leave our hands we are at the mercy of our carriers, and although their service is excellent sometirnes transit loss, unreasonable delay or damage happens. Our guarantee covers you for this possibility as well.

Shipping a perishable product like flowers thousands of kilometres around Australia to the largest cities and smallest Country towns alike requires ongoing attention to quality and detail. We strive to improve our efficiency always, if you can suggest any improvements we might make to our packaging or service Please take a few moments to contact us and pass on your thoughts

Privacy Policy:

To use this site fully (ie. to place an order) we require certain personal data for the purpose of providing a specific product or service requested by the customer. Certain information may be required in order to provide this product or service, such as full name of customer and recipient, authorised users, e-mail address, billing address, contact phone numbers and credit card number.
We will not disclose any personal information such as your name, address, email, telephone number to any person outside of the company, unless the customer has authorised us to do so or unless required by law to disclose such information. Furthermore, under no circumstances will we sell or receive payments or services for disclosing customer's personal information to external company.